At Das Verra Exports, transparency and trust are the foundation of our business. We follow strict quality standards, clear communication, and fair policies to ensure smooth transactions with our buyers worldwide.
✅ Order & Payment Policy
- Minimum Order Quantity (MOQ): As agreed upon product-wise.
- Advance Payment: 30–50% advance required to confirm production.
- Balance Payment: Before dispatch (for small orders) OR against documents (for bulk shipments).
- Accepted Payment Modes: Bank Transfer (TT/SWIFT), LC (Letter of Credit) for large orders.
🎯 Quality Assurance Policy
- All products are sourced directly from authentic weavers/suppliers.
- Each shipment undergoes pre-dispatch inspection.
- Third-party inspection (SGS/Bureau Veritas) available on request (buyer’s cost).
- Customized packaging & labeling possible on demand.
🔄 Returns & Replacement Policy
Since we deal in international exports, returns are managed differently:
- Damaged/Defective Goods:
- Buyer must notify us within 7 days of receipt with photos/videos.
- Replacement or credit note will be issued for verified claims.
- Incorrect Products Supplied:
- If wrong items are shipped by our mistake, we will replace at our cost.
- Change of Mind / Unsold Stock:
- Not accepted, since goods are custom-sourced and exported.
📦 Cancellations
- Orders once placed can only be cancelled before production starts.
- Advance payment is non-refundable if production has already begun.
📑 Documentation Policy
- We provide all standard export documents:
- Commercial Invoice
- Packing List
- Certificate of Origin
- Bill of Lading / Airway Bill
- Fumigation/Phytosanitary Certificates (if applicable)
⚖️ Dispute Resolution
- All disputes subject to Odisha, India jurisdiction unless otherwise agreed in contract.
- Arbitration/mediation preferred for quick resolution.
We believe in building long-term partnerships with our buyers. Our policies are designed to provide clarity, fairness, and peace of mind in every transaction.